Versa wont install new Clock Face

[Tedipeanut]

Trying to change watch face and versa keeps working but fails to change style.

Moderator edit: changed title for clarity

[BillyKidd]

On the watch, swipe right to left until you see the gear (settings) icon. Select that icon and scroll all the way down until you see “about “. Select “about” and scroll all the way down to the last option which is “shutdown”

Sent from my iPad

[Slow12]

Hi Billy thanks for reply have found shutdown option and am I correct to restart unit use  lh/rh buttons . How  do you restart the app ? What is different here to doing a factory reset which I have done would appear that you just turned off your Fitbit then turned it back on I’ve done this numerous times don’t quit follow your turning off and on the app do you mean uninstalling and reinstalling the actual app regards Jeff 

[BillyKidd]

• Yes. Use left plus lower right to restart the watch.  To force stop the app go to your phone or tablet settings,  as applications, find fitbit, and select force stop.

[Slow12]

Hi Billy thanks for your help will give it a go regards

[charlie617]

Every clock face I have tried.

[JackieOB]

Thank you.  With your instructions, I was finally able to change my clock face.

[BillyKidd]

Happy to hear that.  It's frustrating when it happens. 

[MarreFitbit]

Hello everyone. Sorry for the delay in my response.

I'm glad to hear that the majority of you are already back on track after following the recommendations provided here or after contacting our Support Team. I must say that I really appreciate all of you are helping each other. However, one thing I'd like to advise you, is to please try avoiding multi-posting, this refers to consecutively in the same thread, which can make conversations less readable for others. If you wish to add something to an existing post, you can click the three dots at the top right of your post to edit it. You can also mention users directly by using the @ sign and typing their usernames. Please keep this in mind to prevent further violations in the future. This is a friendly advice for the ones who are already interacting here and for the new users who may want to help too. 

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Said so, if you're still having trouble installing your clock faces on your smartwatches, please try the following:

1. Make sure mobile app and firmware version are up-to-date.
2. Restart your smartwatch once gain.
3. Switch to another clock than the one you want to switch to using the clocks app, as well as in the gallery choose the same clock face. Once syncs complete, it should get past the switching state.
4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
5. Restart Bluetooth
6. Trigger a regular sync.

If these troubleshoots, don't work:

1. Restart mobile device again.
2. Unpair and pair again (especially if you're android user). 
3. Factory reset your Fitbit as a last resort, but please make sure to sync before you perform a factory reset and then make sure you remove your Fitbit from the Fitbit app and phone's Bluetooth settings. After following these recommendations, you can go for the factory reset.

I hope this helps you. I'll be around if you need further assistance.

[zzz242]

Thank you, Maria, for your concise summary of the steps to take when clock faces don't load.  Unfortunately, I have tried them all multiple times on my Versa 2, as well as all the others mentioned in this thread (such as trying to install a clock face when the Versa 2 is connected to its charger), and nothing works.  I have tried various clock faces, and none of them work.  I am also not able to load apps - not even the simplest ones.  In all cases, I get the window with the little circle going around and around, and it will go around and around forever until I stop it.  There are never any error messages.

This is not a memory problem, as I have not loaded anything into memory since I received my Versa 2.  My available memory is 2554 MB.

Interestingly, when I check the IP Address on my watch, it always says "WiFi Off", even though my WiFi was set up successfully (multiple times, since I ran through the troubleshooting steps multiple times).  I also know that the WiFi works at least in certain occasions, as when reinstalling from a factory reset, the following update takes only a few minutes (versus an hour when done over Bluetooth).  Yet the fact that my watch always says "WiFi Off" is definitely perplexing.  (For other people, you  can find "IP Address" under "About" in "Settings".  Do others notice this too?)

I never have any trouble syncing.

I should also mention that I installed the Fitbit app and am using it on a my Windows 10 desktop computer.  I have also used it on my Windows 10 laptop and Windows 10 tablet with identical results.  I don't have any Android or iOS devices.

With so many problems, I thought that the watch was at fault, so I ordered a replacement with the intention of returning the original.  But both watches have these problems.

The total inability to change clock faces or load any apps severely reduces the utility of this watch.  Please help me get it functioning properly.  Thank you.

[Jeff45]

Hi guys agree it’s getting a bit frustrating tried all the suggested methods and it looked like we were actually getting there then lo and behold up came the circle of life again I think the other half’s given up on getting a new watch face and is going to put up with what see has I’ll have to try another time to change it .Can not understand how mine works perfectly on My pad and hers use to work on her pad as well have even tried uninstalling app and reinstalling everything seems to work ok except change watch face. These things are sent to try us . Stay well and safe.

[versajogger]

hi Slow12, go in settings on the fitbit and select shutdown

hope this works!

btw on my windows 10 fitbit app i cant install ant clock faes or apps, because it keeps spinning forever, and i tried alot of things so plz help 🙂

[MarreFitbit]

Hello there @zzz242, @Jeff45, and @versajogger. Thanks for letting us know about this issue and for your efforts while troubleshoot it with me. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.

[BlueMustang]

Hello, I've just received my brand new Fitbot Versa Lite. (Literally just put it on)

I've completed the set up, synced etc and wanted to look at playing music and updating the face.

Every option in the face when wanting to select and use it has a red line to 'learn more with the select button grayed out, stating if its not updated, to update the app or device.

I cant find anywhere to be able to update, and believe I HAVE the most updated version, so why won't it work??

(My phone Bluetooth also says its paired with the Versa Lite, yet cannot get it to connect, sync or play Spotify!?)

I bought this discounted due to a faulty previous fitbit device so this isnt a positive start!

Please help

[MarreFitbit]

Hi there @BlueMustang, thanks for stopping by and for the details provided about what you're experiencing with your Versa Lite replacement. 

As per the description of your post, it seems that your new watch hasn't been setup properly and that's why is not connecting or updating. To get this solved, please follow the steps below: 

• Remove the old Fitbit device from your phone's Bluetooth settings and from the Fitbit app.
• Restart your Versa Lite
• Turn off other Bluetooth connections when not in use.
• Plug it into the charging cable and open the Fitbit app.
• Setup your Versa Lite

Give this a go and let me know how it goes.

[cat-a-flame]

Since the latest firmware update, I'm not able to change my clock face on Versa 2. I tried everything was mentioned in this thread, but no luck. I can still factory reset, but it seems dumb to do this. This supposed to be a top tech gear, I didn't pay fot this to do such rookie things... I'm really disappointed... 

[MarreFitbit]

Hi there @cat-a-flame, thanks for stopping by. I totally understand where you're coming from. 

While reading your post I wanted to confirm if you've done the Factory Reset? If not yet, this may be the step missing we can try in order for you to install clock faces on your Versa. To do a Factory Reset, first make sure to sync before you perform a factory reset and then make sure you remove your Fitbit from the Fitbit app and phone's Bluetooth settings. After following these recommendations, you can go for the factory reset.

Give this a go and let me know how it goes.

[cat-a-flame]

I did the reset now and it works, however it's really disappointing that I had to this 😞

Thank you Maria!

[MarreFitbit]

Hi there @cat-a-flame, thanks for the update on your issue. I'd like to give thanks for the feedback you've provided towards our product. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback. 

I'm glad to hear that you're back on track! 😉 If there any questions present, please let me know.

[BlueMustang]

Can someone please tell me how to turn off this post and notifications now?

Thanks

[MarreFitbit]

Hello there @BlueMustang. To manage your subscriptions:

1. Go to My Settings > Subscriptions & Notifications.
2. Click My Subscriptions to see a list of the items you've subscribed to.
   You can click a subscription to go to the item.
3. To delete a subscription, click the check box for the subscription and click Email Subscription Options > Delete Selected Subscriptions.

Let me know if you have any questions present.