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Versa wont turn on at all

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‎04-07-2020 20:37 - last edited on ‎05-24-2023 04:03 by Moderator Alum

‎04-07-2020 20:37 - last edited on ‎05-24-2023 04:03 by Moderator Alum

So my Fitbit wont turn on at all or it wont do the factory reset 

 

Moderator edit: format

 

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‎04-07-2020 23:38 - edited ‎04-07-2020 23:39

‎04-07-2020 23:38 - edited ‎04-07-2020 23:39

Hi @Matthew1866  Did you try several restarts? And did you try to Factory Reset it using the buttons? If you havent tried thisbyet, let me know which Versa you have so I can give you to correct instructions. If those things dont help you will need to contact Support.

Restart your tracker  

Fitbit Support  

 

Edited to add - just realised it is a Versa. Instructions below

 

VERSA FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

 

 

Community Council Member

Helen | Western Australia

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