Versa wont turn on or take a charge

[Trojaneddie]

I'm on my second versa. Its completely dead. Pushing various buttons or charging for a long time makes no difference. My first one did exactly the same thing and they swapped it via Argos. Trying to find when that happened using the fitbit App but cant see when it was swapped.

Mainly used for swimming app and steps.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Trojaneddie welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on or take a charge. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome! 

[Trojaneddie]

Hi Already tried all those things, but still dead:-(



Sent from my Xperia™ tablet

[JuanJoFitbit]

@Trojaneddie I'm sorry for the late response. However, I appreciate the time spent trying the troubleshooting steps listed above.

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions! 

[Trojaneddie]

They have replied saying it will work by re setting it. It doesnt. Ive already said that on here.

Sent from my Xperia by Sony smartphone

[JuanJoFitbit]

@Trojaneddie thank you for getting back! By the way, I'm sorry for the late response.

Regarding the screen and charging issues that your Versa experienced, I was able to get in touch with our Support team and was told that they provided a solution recently. I'm glad to hear that you will be back on track soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!