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Versa wont turn on

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‎10-15-2018 18:55 - last edited on ‎10-16-2018 12:02 by Fitbit Moderator

‎10-15-2018 18:55 - last edited on ‎10-16-2018 12:02 by Fitbit Moderator

charged my versa overnight. Woke up and it was very warm and a

wont turn on. Tried holding the two buttons in for 10 seconds and still will not start. I have only had this device somce July

 

 

Moderator edit: format

Best Answer
4 REPLIES 4

‎10-16-2018 12:03

‎10-16-2018 12:03

@Ashdavidsn It's great to see that you've visited the Fitbit Community! Sorry to hear that your Versa isn't turning on. Try cleaning the contacts then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this restart your device and see how it behaves.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-17-2018 19:25

In response to AlvaroFitbit

‎10-17-2018 19:25

I have done as suggested and it still will not work. 

Best Answer

‎10-23-2018 07:11

In response to AlvaroFitbit

‎10-23-2018 07:11

It still will not turn on. 

Best Answer

‎10-25-2018 08:56

In response to Ashdavidsn

‎10-25-2018 08:56

@willybilliams Welcome! Thanks for being part of our Community! Sorry to hear about your issue with your Versa. Hopefully you have already received the second replacement from our Support team. 

 

@Ashdavidsn thank you for following my suggestions. At this point please let our Support team know so they can further assist you. You will get an email from them.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes