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Versa wont turn on

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‎01-06-2019 08:12

‎01-06-2019 08:12

I received my Versa for Christmas and it worked great for 2 weeks.  Then, it wouldn't  receive the notifications from my phone (iPhone  XR)  I looked in the forum and suggestions were to perform a factory reset.  I charged it overnight to make sure it had a full charge and performed a factory reset.  Now it wont turn on at all.  I tried the rest again and it still wont work.  HELP!!!!!!

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4 REPLIES 4

‎01-06-2019 09:06

‎01-06-2019 09:06

Hi, does the screen turn on when you put your Versa in the charger and connect it to PC or wall outlet. If not, contact Customer Support about this issue. Good luck.

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‎01-09-2019 23:28

‎01-09-2019 23:28

This is odd because I faced the same issue on yesterday. I only had my Fitbit for 13 months.  They wouldn't replace it, only gave me a 25% discount on a new one.  I had just charged it a few days .ago and still had plenty battery life.  It just went completely black yesterday evening.  I think something happened on that last update.  Looks like they were trying to force us to buy a new one.  Quite a few people reporting this issue with different device for the past few days.

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‎01-10-2019 06:17

In response to trudyma

‎01-10-2019 06:17

Thanks Trudyma.  Thinking I'm going to return the Versa and get an Apple watch.  Really disappointed with the Versa.

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‎01-10-2019 06:19

In response to SunsetRunner

‎01-10-2019 06:19

Thanks Kuzibri.  Screen doesn't respond at all and I've been charging if for several days.  Think it just died.  I appreciate the link to customer service.

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