09-26-2020 23:52 - last edited on 09-27-2020 20:31 by RicardoFitbit
09-26-2020 23:52 - last edited on 09-27-2020 20:31 by RicardoFitbit
I bought my wife a Versa it worked perfectly for a year, now it works only when its in the charging dock. I had a chat with support nothing worked. But as the company is based on discrimination they cant replace my watch because i live in a certain country. How racist.If i was in USA it would have been directly replaced what a shame.
Moderator Edit: Clarified subject
09-27-2020 20:31
09-27-2020 20:31
Hi @Josefn, welcome to the Community Forums!
Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here.
Let me know if you have any additional questions, I'll be around.