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Versa working only when plugged into charger

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‎08-14-2020 03:22 - last edited on ‎08-14-2020 19:42 by Fitbit Moderator

‎08-14-2020 03:22 - last edited on ‎08-14-2020 19:42 by Fitbit Moderator

Hi. My husband and I both have Fitbit Versas and both have had the same issue. Initially we thought it was a problem with the charger we share, but after buying a new charger the problem persists. The versa is dead, unless it is plugged into the charger. Even then it is sporadic and comes on and off at will. I have done a factory reset whilst on charge, and also followed the procedures for a hard reset and still nothing. Can you please help

 

Moderator Edit: Clarified subject

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‎08-14-2020 19:41

‎08-14-2020 19:41

Hi @Emma_L_L, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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