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Versa works when on the charger only

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‎05-04-2020 22:02 - last edited on ‎05-18-2020 06:14 by Fitbit Moderator

‎05-04-2020 22:02 - last edited on ‎05-18-2020 06:14 by Fitbit Moderator

Hello is anyone else having this issue when I put my Fitbit on the charger it charges, once I take it off and put in on the band It will not turn in at all! Please help. Thank you in advance.

 

 

Moderator edit: updated subject for clarity

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‎05-18-2020 06:13

‎05-18-2020 06:13

Hi @Roz13, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

 

I'm sorry to hear that your Fitbit Versa won't turn on when you take it off the charger. I was able to get in touch with our Support team and was told that they assisted you via email. Please reply their email in case more assistance is needed and they'll be happy to follow up and assist you accordingly.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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