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Versa wristband won’t latch

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‎02-25-2021 23:13 - last edited on ‎03-01-2021 11:33 by Fitbit Moderator

‎02-25-2021 23:13 - last edited on ‎03-01-2021 11:33 by Fitbit Moderator

Went to replace my band and when I put the new band in one side won’t go in. I get it in place here it snap in place and then it falls out of the bottom hole. It is only on one side of the watch the other side holds the band like it is supposed . It is a versa. 

 

Moderator Edit: Clarified subject

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‎03-01-2021 11:32 - last edited on ‎03-13-2025 09:24 by Fitbit Moderator

‎03-01-2021 11:32 - last edited on ‎03-13-2025 09:24 by Fitbit Moderator

Hi @Jax2019, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared on your post, I'm sorry to know that you're still experiencing difficulties with the replacement band for your Fitbit Versa. This issue seems to be with the monitor rather than with the band, therefore, since this is a hardware concern, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.

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