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Versa wristband won't stay attached

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‎09-24-2020 04:50 - last edited on ‎09-25-2020 19:06 by Fitbit Moderator

‎09-24-2020 04:50 - last edited on ‎09-25-2020 19:06 by Fitbit Moderator

The band on one of my Versa smart watches won't stay attached.  I tried changing the band but the problem persists.  The problem must be the attachment point on the watch.   The band system on the Versa watches is a poor design.  The bands are hard to attach and apparently wear out in a less than two years.

 

Moderator Edit: Clarified subject

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‎09-25-2020 19:01

‎09-25-2020 19:01

Hi @bbl19, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Because this is a hardware issue, I've contacted our Customer Support team on your behalf to receive further assistance directly with them. Please keep an eye on your email inbox because they'll be in touch with you soon.

 

Let me know if you need anything else.

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