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Versa2 Suddenly acting like water damage

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‎11-18-2020 08:05

‎11-18-2020 08:05

Wore my Versa2 to exercise yesterday and couldn't get it to end the exercise without starting a new one and cancelling it. Thought it was just a glitch, and watch worked normally at this morning's workout. Workout ended normally. Got in shower about an hour after workout and all of a sudden the screen got all striated and unreadable...help!!!

fitbit1.pngfitbit2.png

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‎11-18-2020 11:35

‎11-18-2020 11:35

It is probably water damage. Do this test:

 

Place a bit of ice on top of the sensors on the back. Leave it there for a few seconds and then check if there is condensation/fogging behind the sensors. If there is, it means that humidity found its way in and the watch is damaged.

 

Mine died a couple of days ago because sweat got in. Even if Fitbit advertises 50m water resistance, they are at most spill resistant and not much else.

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‎11-19-2020 12:37

In response to EricCR

‎11-19-2020 12:37

They did fog up. I just got this (#&*(& thing in July!!! Argh!!!

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‎11-20-2020 09:33 - edited ‎11-20-2020 09:33

In response to JENisis

‎11-20-2020 09:33 - edited ‎11-20-2020 09:33

I feel you. I have had two Versas (a Lite and the Versa 2) and both died due to water damage. I bought the Versa 2 last December so it's not even a year old.

 

File a warranty claim with Fitbit support and good luck with that.

 

I actually ordered a Garmin Venu yesterday. I'm jumping off the Fitbit ship.

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