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Versa2 - Unable to sync iPass to watch or remove

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‎06-08-2022 04:29

‎06-08-2022 04:29

I am using iPass in Fitbit Pay for a while. For some reasons, I unpaired my versa 2 and paired with another account. 

 

After few days, I unpaired it again and paired again with my original fitbit account. In the mobile app, I can see my iPass listed there. While it gives a popup snake bar saying "Error sending command to versa 2 (AB029000 A3026985)". It basically said that my iPass card cant sync to versa 2 and it can't be used. In the iPass detail page, it just keep loading, saying syncing to versa2. No transactions can be seen. Also, I am not able to remove the iPass. Can anyone help on my case?

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‎06-08-2022 07:09

‎06-08-2022 07:09

Hello @hctangaa 

Have you tried removing the card? Open the Fitbit App, tap profile picture then scroll down and tap Versa 2. Now tap wallet, tap your card then scroll down and tap remove. Hopefully that fixes the error. When you remove a card, it cannot be used for purchases or transit from your Fitbit deviceuntil it’s re-added from the Fitbit app. So re-add the card if your still wanting to use it. (Before added it I would log out of the Fitbit app, restart your phone, then log back in as a way of refreshing things up before you attempt to re-add) 

Look here for more information: https://help.fitbit.com/articles/en_US/Help_article/2350.htm

 

😃 I hope this helps….please let me know 

 

 

 

 

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‎06-08-2022 07:24

In response to SunsetRunner

‎06-08-2022 07:24

Hi @SunsetRunner , I tried removing the card. While after a short period of loading, a dialog `unable to remove card. please try again` pops up. 

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‎06-08-2022 07:47 - edited ‎06-08-2022 07:47

In response to hctangaa

‎06-08-2022 07:47 - edited ‎06-08-2022 07:47

Hello again @hctangaa 

Try a restarting your phone and Versa 2. Maybe clear the Fitbit apps cache on the phone. 

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‎06-10-2022 21:10

In response to SunsetRunner

‎06-10-2022 21:10

I also tried. And even factory reset my watch... The iPass still unable to sync to versa 2 and unable to be removed. 

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‎06-11-2022 10:37 - edited ‎06-11-2022 10:37

In response to hctangaa

‎06-11-2022 10:37 - edited ‎06-11-2022 10:37

Hello again @hctangaa 

Because you paired your Versa 2 with two different accounts have you tried removing the iPass from the account you recently unpaired it too? If that doesn’t work I’d suggest you contact Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US

 

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