Versa2 heart rate not accurate after os update

[Rwilde14]

Good evening!  
I loved everything about my Versa 2 until the latest OS update. After the update that happened a week or so ago, my Fitbit never tracks a heart rate above 130. I workout regularly and know approximately where my heart rate is based in my breathing. Twice now after really strenuous lifting workouts, my Fitbit says my heart rate is 104. I ask my workout partner what hers is and she’s in the 150s. 

Can we unwind this update?  My watch is useless if it doesn’t track heart rate correctly. 

please help with any suggestions. 

RW

[EdsonFitbit]

Welcome to the Fitbit Community @Rwilde14.

Thank you for the information provided.

Whether you've followed these instructions to resolve heart-rate tracking issues without luck, please be aware that our team has been informed about this situation and once any update be available it will be communicated in this thread. Thank you for your patience.

See you around.

[tauru516]

I’ve been going through the same exact thing for the past 2 months! I just received my third replacement. I keep telling Fitbit there is something wrong with their firmware update but nothing changes! So annoying and frustrating !! 

[EdsonFitbit]

Welcome to the Fitbit Community @tauru516.

Thank you for your feedback.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will evaluate your case and provide assistance if possible. Thank you for your patience.

See you around.