Versa2 not tracking distance walked

[Devynn]

My Versa2 has not been tracking my km's correctly. I go for a 5km walk every day (same route) and for the past week or so my Fitbit is only tracking between 0.66km - 1.5km each time. I have tried resetting my Fitbit and changing the settings in the app and nothing seems to be working.. so frustrating

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Devynn.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thanks for the information provided and for trying to resolve the issue before contacting us.

I noticed that you've been in touch with Customer Support. If after following their instructions you continue having the same problem, please let them know in order to get further assistance. They will let you know how to proceed.

See you around.

[Ctofit]

Did you gt this fixed..im having the same problem 

[Andreacowin]

I'm having the same issue I do a run which is just over 3 miles and fitbit used to show a map of area covered and the time of each Mile. Now it's recording less than e miles and not tracking the map or each mile. ? 

[EdsonFitbit]

Welcome to the Fitbit Community, @Ctofit @Andreacowin.

Thank you for the information provided.

If you are recording your runs with GPS, I would recommend following the steps in this article in the menu "Why isn't GPS working on my Fitbit device?".

In addition, please make sure to have the latest version of the Fitbit app (3.42 iOS or Android). For instructions on how to check your current version  and update, please visit this article and open the menu "How do I update the Fitbit app?".

Whether the GPS struggles to connect or if the connection drops during the activity, please let me know.

Hope this helps.