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Versa2 stopped tracking heart rate and sleep data

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My versa 2 has stopped tracking heart rate and sleep data within one year of use. I have factory reset the device multiple times but that hasn't helped. Anyone else facing this issue? Is there a way to get this fixed?

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I’m having the same issue. It stopped tracking my sleep about two weeks ago. I’ve tried everything to get it working but still nothing. 

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Mine also stopped working. I was wondering if it was related to the recent updates. I downloaded the sp02 and updated the app. That's when my problems seemed to start. I tried clearing data from the app and restarting the versa and my phone. It still isn't working 

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I’m having the same issue just after a year. I’ve checked for updates, and reset the watch - no change.  Is there a solution available?   
no heart rate nor sleep tracking. Very frustrating.

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