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Versa2 won't synch with Samsung phone

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‎03-27-2021 23:02

‎03-27-2021 23:02

When I try to synch it in the bluetooth list, I get a pop up saying " An ap is needed to use this device". My phone already has the Fitbit ap. Since it won't synch, I get no notifications like I did with my old phone.

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‎03-28-2021 19:16

‎03-28-2021 19:16

Thank you for visiting the Fitbit Community @fridgitator.

 

Thanks for the information provided.

 

If you have followed these troubleshooting steps to resolve syncing issues without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

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