Versa3 and Google Wallet not working

[mleane]

After successfully using my credit card with Fitbit pay on my Versa3 for about a year, Fitbit encouraged me to swap to Google Pay. Despite being able to use Google Pay on my Samsung phone, Fitbit won't allow me to link my card via Google Pay. My bank (Bendigo) is listed as eligible or suitable. Bendigo Bank just said their card is not accepted by Fitbit. Is Fitbit going to allow Bendigo Bank credit cards to be used via Google Pay ?  If not can I go back to using Fitbit pay ?

[TMPICKUP]

That's what I'm hoping. When they make the permanent switch for everyone,
that it resets somehow. I had my Google Wallet all set up on my prior Versa
3 and it was working well. We'll see.

[FenHarel]

Sadly i have the same issue ( on versa 2) and fitbit is just ignoring it....

[monsud]

I contacted Fitbit support to fix the problem and they said they are working on it and that it is a known problem.
Basically, if you format your Versa 3, you will always have Fitbit Pay on your watch and not Google Pay/Wallet while on the Fitbit application there is only Google Pay/Wallet.

[TMPICKUP]

Yes. I had it set up perfectly on my last Versa 3. They are showing that I
have set up Google Wallet successfully in my account, but the Fitbit Pay on
this current Versa 3 won't connect to it. I'm hoping they will push out an
update to all devices when they make the permanent switch to Google Wallet
that will fix it.

[mleane]

Yes here's hoping they push out an update to fix the problem although they don't appear to have even acknowledged the problem as yet. 

[David_Lexicon]

Last week, the Wallet update to Google Pay has been successful. 

[TMPICKUP]

I still have Fitbit Pay on my Versa device(Versa 3), but I have Google
Wallet I'm my app because I had successfully set it up on my last device
(also a Versa 3). I think that's why the Versa 3 keeps getting an error.

I just deleted my device (again) and went through the whole update, install
and set up process hoping it might fix it. But, it did not.

When I tap the wallet on the device it says to add a card. When I tap
Google wallet in the app it says this may take a minute and then I get an
error message that there is an unexpected error from Versa 3.

This is really starting to frustrate me because I had this working on my
last Versa 3.

I'm ready to throw in the towel and leave Fitbit altogether if they can't
figure this out.

[David_Lexicon]

I think the best way forward is to reset to factory settings and start a fresh. 

[monsud]

I just tried it multiple times and it doesn't work. We need a firmware update, I think.

[TMPICKUP]

That's what I did! Still no go.

[TMPICKUP]

It won't let me completely factory reset the device. I keep getting an
error for that as well. It says all data not cleared, sync an retry. Ugh!
I'm ready to throw it in the garbage. Except apparently my data is on it.

[monsud]

I asked for an update for our Versa 2/3 to Fitbit Support and they said that in the next days they will release something. I hope that i t will resolve this annoying issue!

[mleane]

Thanks. Yes let's hope Fitbit fix the problem.

[TMPICKUP]

I sure hope so. Although, I'll believe it when I see it.

[MF28]

Any news on this subject?

It's still not working and I haven't seen an update for my FitBit yet...

[mleane]

No I haven't seen any updates. Presume Fitbit haven't done anything to fix the problem as yet

[TMPICKUP]

Nope. No news and still not working.

[monsud]

I resend another mail to Fitbit support but they didn't reply yet. It's very frustrating to not use my watch for paying!