help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Verse 2 Blank screen and factory reset fail

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-17-2024 09:47

‎03-17-2024 09:47

Screen is blank and not tracking steps.  If I hard reset, I cpuld get into settings and set to constant on.  With that on, pressing side button works as usual.  However I had it set to only be on during daytime hours and unfortunately I had to reboot for it to come back on in the AM.  I just reset to factory settings and that was a big mistake.  It will now just flash the welcome screen in different languages and will time out after 10 or so seconds and I have to reboot to get the screen to come back on.  Can’t proceed past the welcome screen.  Can only get it to pair via Bluetooth and that is it.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-17-2024 21:04

‎03-17-2024 21:04

Hi @Jaycee00  - if you factory reset the watch it is in the same state as new and you will need to run the setup process in the Fitbit App (possibly Add more devices) and replace.

Author | ch, passion for improvement.

Best Answer
0 Votes