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Verse 2 display won't turn on

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‎10-14-2020 09:59 - last edited on ‎10-14-2020 20:10 by Fitbit Moderator

‎10-14-2020 09:59 - last edited on ‎10-14-2020 20:10 by Fitbit Moderator

My clock face doesn’t work and my screen is always black.  My screen will show me messages and texts, but that is it.  I restarted and that didn’t help. 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎10-14-2020 20:08

‎10-14-2020 20:08

Hi @Tbengtson, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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‎10-14-2020 20:22

‎10-14-2020 20:22

I am having the same issue. Once you get a response and if it works can you please post on how to fix it.

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‎01-02-2021 08:29

In response to RicardoFitbit

‎01-02-2021 08:29

I'm having the same problem with mine. Can't get it to turn or charge . Tried a new charger still nothing. 

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