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Verse 3 died and won’t charge

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‎09-24-2024 04:46 - last edited on ‎09-24-2024 07:19 by Fitbit Moderator

‎09-24-2024 04:46 - last edited on ‎09-24-2024 07:19 by Fitbit Moderator

Linked my Fitbit to Strava to track my heart rate. About 13 miles into my ride it just started vibrating like crazy and completely died. Now it won’t charge at all. I’ve tried several different outlets and usb plugs with no luck.

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‎09-24-2024 07:34 - edited ‎09-24-2024 07:34

‎09-24-2024 07:34 - edited ‎09-24-2024 07:34

Hey there @Bergie73, welcome to the Fitbit Community. 

I'm happy to assist you with the issue you're experiencing with your Versa 3. Thank you for your patience.

Let's begin with some basic troubleshooting. A simple restart can often resolve some glitches.

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‎09-30-2024 05:28

In response to EstuardoFitbit

‎09-30-2024 05:28

I cannot do a restart because it is completely dead and does not charge. 

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