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Verse Lite not turning on

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‎11-15-2020 07:12 - last edited on ‎11-15-2020 18:06 by Fitbit Moderator

‎11-15-2020 07:12 - last edited on ‎11-15-2020 18:06 by Fitbit Moderator

My Versa Lite has not synced or charged since 11/03 battery finally went, been on charger for more than 2 days and still no life. Who do I contact to resolve, device is 1 year old I assumed it would last longer. Didn’t realize how important the device is until I was unable to use it. Help!!

 

Moderator Edit: Clarified subject

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‎11-15-2020 18:05

‎11-15-2020 18:05

Hi @AnneStinson, welcome to the Community Forums.

 

Thanks for your post and the details that were shared. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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‎11-16-2020 09:08

In response to RicardoFitbit

‎11-16-2020 09:08

It’s not flashing and I have tried the troubleshooting suggestions with no active results.

Sent from my iPhone
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‎11-18-2020 17:09

In response to RicardoFitbit

‎11-18-2020 17:09

The sensors are not working, tried the troubleshooting suggestions and it still isn’t active. It seems after the update 11/03 it stopped working . Is there a number that I can call to speak to someone.

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