Verse has become useless since December firmware update

[Twcshelley]

The December updates looked very promising (multiple watch faces), but now the watch continues to reset itself, the touch screen stops working after a couple of hours after a reset, and the battery life has dropped significantly. The watch is less than 6 months old

and was working great before the firmware update. Attempts to resolve with resets or a shutdowns only correct the issue for 1-2 hours. 

[SunsetRunner]

Contact Customer Support.

[Ewelch]

Versa is USELESS.  Mine just went dark and have had it for a year.   $300.00 for a $5.00 watch!

[jcumbey]

since installing the December firmware update, my Versa will no longer sync nor stay synced to my Android phone.  Can the update be uninstalled?

[jhogancr]

I am having the same issue.   I can only get it to sync like once a day or less.  And it doesnt keep accurate time unless it syncs.  I would say it looses about 10 minutes an hour.  Very frustrating.  I have been emailing back and forth with customer support for 2 weeks with no resolution.  Wondering if the problems have anything to do with google taking over the company.

[retro7]

Issue is with 32.70.7.14 firmware. I've fixed mine by factory resetting and using the Fitbit windows app with bluetooth to install an older firmware. Issues are gone now.

Moderator edit: format

[jhogancr]

I might have to try that, if I can figure it out...lol.  

But I will never buy a fitbit again

[Latif]

How do i do that to install then older firmware using the fitbit windows app? 

[retro7]

Sadly my solution was temporary and the device updated to the latest version again when connected to a phone. Same problems again. I've got a ticket open with support now. 

[Latif]

Well the software update u probably click it to do it it's not automatic