Welcome to the forums @Hyper2mom.
Thank you for sharing the details regarding the Versa Lite. Thank you for trying to fix it on your own. Sorry to know the difficulty.
Before considering other options, please confirm that you are restarting the device as indicated in this help article.
In addition, please follow the instructions in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading, this has been useful to other users who have experienced something similar.
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