Verse screen shows colored stripes

[Jojo1608]

My versa just stopped working yesterday. Tried charge and reset but all I get is vertical coloured stripes on the screen. Any ideas?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Jojo1608 it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's showing vertical colored stripes. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try changing the clock face to one developed by Fitbit, not a third party clock face. After this, sync your Versa and see if the issue gets fixed.

Keep me posted on the outcome! 😀

[Jojo1608]

Hi - I’ve tried this and it still has green and grey / black vertical
stripes on it with no clear features

[JuanJoFitbit]

@Jojo1608 thank you for getting back! I was able to get in touch with our Support team and was told that they assisted you via chat. I would like to follow up and would like to know if you contacted them again.

Looking forward to your response.

[Jojo1608]

Hi my Fitbit is still not working despite trying reset etc. I have attached
a photo. I am in the middle of a three month fitness challenge and really
need one - any advice what to do next ?

Thanks for your help

[Jojo1608]

Hi - still have not received a reply and watch is still not working - can I have a reply or do I need to contact someone else ? 

Thabms 

[Jaymill429]

Mines did the same thing. It started last night l too. Now I just get a dim light then it goes black