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Verse will not turn on or charge

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‎07-09-2019 09:54 - last edited on ‎07-11-2019 09:58 by Fitbit Moderator

‎07-09-2019 09:54 - last edited on ‎07-11-2019 09:58 by Fitbit Moderator

I woke up one morning to my watch battery dead ( I thought). Placed it o charge left the house all day came back to my watch still dead.

 

I’ve tried reset several times, nothing. What’s next? 

 

 

Moderator edit: updated subject for clarity

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‎07-11-2019 09:58

‎07-11-2019 09:58

@Wall1234 welcome to our Fitbit Community! I'm sorry for the late response. However, I would like to follow up on the charging issues that your Fitbit Versa is experiencing. By he way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like your to try the troubleshooting steps that are listed in this help article. It contains the restart process but you can skip it and proceed with the rest. After this, charge your watch for 2-3 hours and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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