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Versus not syncing for days to app

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‎09-24-2018 17:16

‎09-24-2018 17:16

I just got my weekly Fitbit review email and noticed it said I had only one day with any steps. Pulled open the app find my watch isn’t syncing with the app, hasn’t in 8 days. Got it to sync up today’s but not any prior data. Exercise days are always wrong. I’m not pleased. I waited for this new fit bit and I’ve had it for less than 6 months. Tons of issues 

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‎09-25-2018 01:59

‎09-25-2018 01:59

What phone are you using?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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5 REPLIES 5

‎09-25-2018 01:59

‎09-25-2018 01:59

What phone are you using?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎09-25-2018 02:48

‎09-25-2018 02:48

Hi, I have the same problem with my Versa. Since the update I  can't sync anymore. I now have downloaded the windows app so I can at least sync my data. But this is really a problem. 

 

I use a Samsung S7 and you? Yesterday I logged in the Fitbit app on my boyfriends phone and I sycned just fine...

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‎09-25-2018 04:30

In response to NellyG

‎09-25-2018 04:30

iPhone 6 same phone I’ve been using

Amber
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‎09-30-2018 18:35

In response to Almalone

‎09-30-2018 18:35

I’m having the same issue. I have an iPhone 6s

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‎09-30-2018 20:11

‎09-30-2018 20:11

I have the same issue. It's really annoying. I have seriously debated about selling my Versa and switching to another brand altogether.

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