Vertical blue/green lines on Versa's screen

[RonaldM]

Hi all, anyone else who recognize this issue and may be know a solution (already tried the 3-button reset and Settings app > About > Factory Reset without luck)? My Versa screen regularly show these vertical lines across the display. Sometimes it helps just turning the screen off, a reset but in most cases this does not help and it dissappears spontaneously. 

I already send in a support request to be on the save side. 

 

 

Moderator edit: format

[JuanJoFitbit · Accepted solution]

@RonaldM, it's great to see you in our Fitbit Community. I'm sorry to hear about the screen issues that your Fitbit Versa experienced.

However, I was able to get in touch with our Support team and was told that they replied to your email. I'm so glad to hear that they took care of your case and you will be back on track soon. Thank you for letting us know what you contacted our team.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.

[RonaldM]

@JuanJoFitbit thank you for the quick reply and informing about my case. I really appreciate the effort. Fitbit support did respond and after a few tests resolved my issue very well. 

[JuanJoFitbit]

@RonaldM, I'm sorry for the late response. However, I'm glad to hear that our team took care of your case. Thank you for posting the update here.

Don't hesitate to get back if you need further assistance.

Have a great day! 😀

[RonaldM]

@JuanJoFitbit I received my replacement, and everything works perfectly. To my surprise and satisfaction I finally got my sleep stages on a daily basis. With the old Versa I only saw it once or twice a month. 

So a double issue solved!