Vertical line on left side of face of versa 2

[SBJOY]

I need to know if this can be removed others seem to say not and some have discredited the fit bit brand. 

My watch is only 8 months old I am not happy about this 😞

[SunsetRunner]

Hello @SBJOY 

I would try restarting your Versa 2 first to see if that helps. Just press down and hold the button on the averse 2 until you see the Fitbit Logo then release the button. The Fitbit will vibrate letting you know the restart is complete. 

If the issue persist try changing the clock face by going through the Fitbit App. This works sometimes. Here’s how: https://help.fitbit.com/articles/en_US/Help_article/2311.htm

I hope this helps. Please let me know how it goes.

[SBJOY]

Hi
I've tried both of these suggestions and it makes no difference, the
vertical line down the face is still there.
I've not come across any one yet who has had this issue solved, unless you
have any other ideas?
Thank you

[SunsetRunner]

No I’m afraid I don’t have any other ideas @SBJOY 😕 

You can try to set up your Versa 2 as a new device. You won’t lose any of your data doing this. They are held on the Fitbit Servers. You will lose anything that occurred after your last successful sync so I’d certainly sync the Versa 2 first before setting it up again as new. I certainly can’t promise that setting up your Versa 2 as a new device will repair your vertical line on your Fitbit. It does set things up again as fresh so my thoughts on this are why not….it’s worth a shot. It certainly wouldn’t hurt. 

If it’s something you’d like to try here’s how: 

1. Remove the Versa 2 from the Bluetooth settings. (If your using Android tap unpaid. If On iOS tap the blue information icon then tap forget this device) If your Versa 2 is not showing on your Bluetooth at all proceed to step 2
2. Turn off other nearby Bluetooth connections.
3. Check if the Fitbit App is updated
4. Log out of the Fitbit app and reboot your phone.
5. Restart your Versa 2: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
6. Log back into your Fitbit app, tap your profile picture then scroll down and tap Set Up a Device.
7. Select the Versa 2 and follow the onscreen instructions. When asked if you want to replace the Versa 2 say yes.

If your still experiencing issues I’d recommend calling Fitbit Customer Service. Your watch is only 8 months old so it’s still under the one year warranty. Here’s how to reach them: 

USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)

More information can be found here: https://myhelp.fitbit.com/s/support?language=en_US

😉 I hope this provided you an answer. Let me know how things go.