Vertical lines suddenly on Versa

[Relong26]

I’ve been having some minor issues scrolling through the screens on my Versa and the touchscreen seemed to be glitching, not working easily or every time. Didn’t think much of it until today when vertical lines showed up on the left side of the screen. Shutting it down hasn’t helped. 

[Claire2403]

Hello, this is exactly what happened to mine at the beginning of the month after doing a firmware update. Resetting etc did not help. Eventually the screen went completely black. I’m in the UK so I got a new Fitbit under warranty a week ago. The new one is starting to do it now, after a week! It’s definitely a firmware issue, it will kill off your screen eventually. If you’re under warranty you should be able to get a replacement after going through some steps. 

[JuanJoFitbit]

Hi @Relong26, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it's showing some vertical lines across the screen. By the way, thank you for troubleshooting this issue before contacting our forums. Please restart your Versa as described in this help article. After this, monitor your watch and see if the issue gets fixed.

@Claire2403 thank you for joining us in this thread and sharing your feedback. Regarding the screen issues that your new watch is experiencing, I was able to get in touch with our Support team and was told that they will reply to your email in order to follow up and assist you accordingly. Please keep an eye on your email account.

I'll be around if you guys have any questions.

[Relong26]

Restarting didn’t work at all. Did a factory reset and the lines were still there when it came back on. Went through the steps to set it up on my app again and went to bed with the lines on the screen, but it was sort of working. Woke up to a completely black screen. It won’t turn on at all. 

[JuanJoFitbit]

Hi @Relong26, thank you for getting back and trying the recommended troubleshooting steps.

I was able to get in touch with our Support team and was told that they assisted you via phone. Please don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.