Very disappointed Charge 5 and Versa 3

[BillBee01]

I am compelled to share what has happened to me as I feel this is not acceptable in todays electronic market.

I bought a charge 5 in October 2021 and have used it extensively since then. I bought my wife a versa 3 Christmas just gone and she loved it. 

last week my charge 5 went to a black screen and of course I tried all the support options to no avail. I was sent an unsympathetic email next day from Fitbit saying my unit was out of warranty (but would have been in, if I was in Europe- 2 year coverage) and here is a link to our store if you want to buy a new one.

yesterday my wife’s Versa 3 suffered the same fate and of course no support options where successful. We have enjoyed this unit for exactly 23 days. I don’t have the receipt and this may be an issue with support for replacement. 

in all honesty I’m finished with Fitbit and will not pursue a replacement as my Apple Watch of 4 years is still going, albeit with far fewer functions.. but it’s still going.

I feel we should warn as many people as we can, as to this poor experience from Fitbit 

[Guy_]

Hi @BillBee01 - for a Versa 3 there is a common problem with cleaning and the charge cable, best to have a look here How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

If the watch suffered water damage it can die but generally it is just a charging issue.

[MarkMM]

@BillBee01 I never needed a receipt to verify warranty. As long as you bought it from an authorized retailer, Fitbit has tools to to see that you're covered. As for the 2 year warranty in Europe, that's EU law. Fitbit has no choice. 

[BillBee01]

It’s 23 days old..  cable is clean and lights flash on the underside so not a cable issue I feel

[BillBee01]

Lol.. how many times have you claimed warranty….Fitbit has a choice BTW. They should support 2 years globally really.. it’s just a sheeet product and company producing inferior products to the market place. They should be held accountable.

[Guy_]

@BillBee01  - as @MarkMM  - if it is faulty it is covered by warranty and can be replaced by Fitbit themselves if bought from them or an authorised dealer. 

But if the lights are flashing on the back have you tried restarting it with the button by pressing for 10 seconds? Does it still sync with the phone?

Did you check with chat via the Fitbit App, click profile photo, Help & support, Contact Customer support?