I've been using Fitbit trackers since 2015 and by now I'm well aware that they tend to break several times before the warranty expires, and the only reason I kept buying Fitbit has been the amazing support that they have been offering in the past. I knew that paying x amount of dollars would get me a tracker for a year, maybe a year and a half if I'm lucky.
However recently the band on my Versa just broke. This is the second time something on my Versa breaks within a year - first the display on the watch went, now the band broke (the replacement watch didn't come with a replacement band, because why not penny pinch when and where we can).
I submitted a ticket and it took three days for it to be picked up. THREE DAYS!
Took another day for support to respond after I sent all the additional information/pictures they requested, just to announce me that I couldn't get the replacement band in any decent colour, I would have to pick one of the tacky ones since all others are on back order (according to the website they are not). If I bought my Versa with a black band and it broke because of the crappy quality, I would expect to get the replacement in the exact same colour since it's not my fault for it being bad quality, but at this point I was like whatever, just send me a replacement.
The rep told me that I'd have the replacement within a few days. It's now been a week and the order hasn't even shipped yet.
What happened to Fitbit support, the only redeeming quality this company still had?
I'm extremely disappointed, but after 4 years of using Fitbit products maybe it's time to move on to another company that maybe - just maybe - cares a little bit about quality control and customer service.
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