Vesa screen is blank

[DonnaJT]

I received a Fitbit Versa on Mothers' Day this year and it worked fine until a few days ago. Now there is no display on the face. My telephone says the Versa is fully charged. I tried the 2 button reboot and the 3 button factory reset many times but all that happens is I get a light gray display with a few vertical red streaks. The Fitbit vibrates twice when I push the left button but nothing else happens. Instructions for a reboot or reset say to hold the buttons until the logo appears but it never does.

[NellyG]

Thatbis mot sounding good at all. You will need to contact Support (link in my signature)

[achirinos · Accepted solution]

Yes contact support. They are wonderful. The same thing happened to me.

They sent me a replacement.