Vibrates & turns on and off randomly

[Natalia_1]

I got my Versa 2 Nov. 2019. It was working great until this week. It vibrates at random times, and it’s not due to the step counts or notifications. The screen also freezes from time to time and often it turns off automatically. This is a big issue, specially during workouts. The Bluetooth and wifi connections are fine. PLEASE HELP!!!

[Nurserylady_19]

Morning.  Be interested to find out if you manage to sort yours as mine started doing this this week as well. 

Only had mine since January so thought I had done something wrong. The screen freezes as well. I am wondering if it was the last update had a gliche on it. It's really annoying.

[cselb]

My Versa 2 has also started doing the same this week. 

This is actually a replacement, my first versa 2 broke about 3 months after having it- the screen just froze and did not work, so i am rather annoyed that this new watch seems to have a problem too! I have only had it 1 month! Not good! Will not be buying a fitbit again!!!

[Nurserylady_19]

Oh no. What a nightmare. 

My friends have all got fitbits.  Not like this one. So persuaded me that this was a great thing to have.

So I too are disappointed.  Have emailed fitbit this morning to tell them. And ask what they are going to do about it!!! Hope you get yours sorted. Will let you know what Fitbit say if you want me to x

[tslexky]

Did you ever determine a solution?  Mine does that, randomly, as well.  I have confirmed the latest firmware is installed.  I have restarted my watch as well as let the battery run completely down.  I still get the very brief vibrations with the screen turning on.

[tslexky]

Is your screen freeze a complete freeze?  I use my watch as an alarm clock.  Even though I touch the screen in the yellow checkmark, it continues to vibrate until it times out.  I usually have to wait until the first or second snooze alarm before it will actually stop trying to wake me.

[Nurserylady_19]

Hi there 

I had to have a new watch. So all sorted now

[Nurserylady_19]

Fitbit were great. Tried to resolve but couldn't so they sent me a new watch

[tslexky]

I just finished with the online chat.  They are having me do a hard reset, at the moment.  We'll see if that works.  If not, hopefully, they will be great, if I end up needing a new watch.  I do like the efficient, online chat process.  Thanks for letting me know.

[Nurserylady_19]

Fair enough.  Yes I had to do all that. But they were always quick at replying. Just have to remember if your in the UK that they are in the USA.  

[cselb]

they sent me yet another replacement! I’m now on my 3rd watching since Christmas! 

never determined the problem- they just keep apologising and sending a new one. I’m sure they are well aware that there is a glitch with the versa 2 hence why they keep sending replacements without any qualms. I think they will keep issuing new watches until my 1 year warranty is up! 

[Adun1]

Mine started doing this and now the screen is completely black. Did a factory reset, helped once but the problem came back. Then one day the screen was black. It’s still tracking my steps but I can’t use any of the apps or the clockface. Help!