Vibrations stopped working on my Versa

[pawhitmo]

I recently updated my phone/Versa watch and now the vibrations when I get text alerts are gone. The menu when I used to hit the left button to turn them on/off is also gone. If I go to settings, though - under vibrations it still says "strong"

Why did this menu go away? How do I get it back? How do I turn vibrations back on?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @pawhitmo, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the vibration issues that your Versa experienced, I was able to get in touch with our Support team and was told that they will reply to you via email in order to follow up and assist you accordingly. Please keep an eye on your email account.

I'll also be around if any question arises.

[pawhitmo]

How long should I expect to wait for a response?

[JuanJoFitbit]

Hi @pawhitmo, thank you for getting back. Regarding your case, I got in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided. Please don't hesitate to get back if more assistance is needed.

Also, let me know if you have more questions.