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Visa battery dies too fast

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‎05-07-2019 11:21 - last edited on ‎05-08-2019 08:52 by Fitbit Moderator

‎05-07-2019 11:21 - last edited on ‎05-08-2019 08:52 by Fitbit Moderator

When I first for my Fitbit in December it would go week with out charging, now for the past couple weeks the charge only last maybe 16 hrs...I have tried everything and nothing works .

Any help would be awesome 

 

 

Moderator edit: format

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4 REPLIES 4

‎05-07-2019 11:51

‎05-07-2019 11:51

Hi, did you try to restart your Versa multiple times (4-6) in a row by pressing and holding the left and lower right buttons together untill you see after each restart the Fitbit logo and release the buttons? If yes, contact Customer Support and ask for a battery test.  

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‎05-07-2019 13:40

In response to SunsetRunner

‎05-07-2019 13:40

No I have not I will give it a try 

 

Thanks 

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‎05-07-2019 13:45

In response to Kuhl39

‎05-07-2019 13:45

It's of course up to you, but I would contact Customer Support if I were you (see my earlier post).

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‎05-08-2019 08:52

In response to SunsetRunner

‎05-08-2019 08:52

@Kuhl39 Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the battery is draining fast. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd just like to know if the issue persists or if it got resolved after trying the restart process that shared @SunsetRunner!

 

In addition, I'd like you to try the tips that are listed in this help article in order to improve the battery life of your Versa.

 

Keep us posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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