Voice assistant is not working on my Versa 3

[swirhowski58]

I have the versa 4, I got it today, set it all up, everything is working just fine, but the voice to text is not working. It keeps telling me there is a transcription error. any help? I have the Samsung galaxy s21, and everything is up to date, all permissions are on too.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @swirhowski58. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

I've moved your post to the Other Versa Smartwatches board for organization purposes. 

[Jay123455]

Did you ever find a solution? I'm having the same issue.

[radovanadamec]

Stejný problém na Versa 2

[SunsetRunner]

I have a sense 2.  Same problem! Seems to have started when Fitbit account was merged over to Google. I've noticed that they have had many version changes on the app and the past week. Affecting a lot of different models. No solutions from customer service except to replace device which they've already done twice. I guess we're all just going to have to wait for our very expensive fitness trackers to start working after they get the software fixed! Pretty sad! Using my old fitness tracker until they fix this one! A lot of money to have something sitting in a drawer! 😒

[radovanadamec]

Odhlášení z ůčtu Googl restart telefonu a přihlášení na Fitbit a funguje.

[swirhowski58]

The solution was never resolved, and after 1 message no one responded to another email even though I've sent 2.

[swirhowski58]

Unfortunately no, and customer service has been no help

[swirhowski58]

Yes! Customer service has been no help what so ever. Hopefully they start working soon. 

[Alishadawna]

Marre, none of this is working. Is fitbit working to resolve this? Ive called into support multiple times and nothing works This has to be a fitbit issue.

[swirhowski58]

No. No one has gotten back to me still.

[SunsetRunner]

I have contacted customer service through both chat and telephone at least two dozen times and nobody has gotten back to me either. I just think they don't have any answers. They're waiting for this new firmware to roll out and hopefully fix most issues. Big problem. Doesn't need to lose its entire customer base. Samsung makes one heck of a great watch. And their support is stellar. Get it together Fitbit or Galaxy 5 pro here I come and I'm sure that would be along with a lot of other people as well