Voice replies on Versa 2 and Versa 3 not working

[Sgoobie]

Voice replies to text aren't working since switching from Fitbit account to Google account. I have a Versa 2. Any ideas?

Moderator Edit: Clarified subject and updated label

[Guy_]

Hi @Sgoobie - it is possible there are issues once you change accounts see other posts in the forums about transcription problems.

[Apriloliveirak]

Its 2023 and we are having the same issues guess they dont know how to fix things 

[Chris_uk35]

Having the same issue .. frustrating 

[Silas3192]

Have you found a fix for this?

[Delmarksman]

No answer was ever found, No, Fitbit never fixed the problem. They made several new models instead.

[SunsetRunner]

Mine has stopped working also. It's frustrating because this is why I got the watch to be honest. Now I am unable to use it and considering another brand.

[Klee776]

This has not been resolved as I bought the versa 2 and versa 3 literally 2 days ago and both gave me this transcription error from the beginning. I've reset both watches 3x and still no difference. If this issue cannot be resolved permanently I really won't buy another fitbit watch again. Please help me to fix this 

[Joey18]

About a year ago(?) this happened to me and after several rebooting of my phone and Fitbit Versa 2 - it finally got solved by Fitbit - I would suggest you call them .  Good luck - I know it is very frustarating

[Klee776]

Thanks Joey will do that 

[Vinuthna]

Team, I bought my versa 3 last week. Voice reply is not working.

This is the main feature that I wanted to buy this watch, now it's not working.

I called support and tried all the possibilities that support people told me, still not working.

Can you Help and let me k ow what needs be done to get this feature work ?

Reboot app and phone

Voice reply :on

Bluetooth : on

Location: on

Notification:on

Microphone on watch : on

Wife setup : done

[Klee776]

This is now the 8th time restarting the entire process and still no luck. These watches should be recalled as issue appears to be constant across several models. I've now already tried versa 2 and 3 and same issue keeps flagging. I really want this fixed but don't know how. @Fitbit please help 

[Joey18]

I think there is a year warranty - ask for a new one - this is not acceptable

[Penneyp]

Since i transferred to google account my voice reply is not working. Keeps coming up with an error.  Was on chat for over an hour installing, ininstalling etc still wont work.

Moderator Edit: Clarified subject

[Vinuthna]

@Fitbit is there any help or do I have to just return the watch and go away
from fitbit completely...

[Guy_]

Hi @Penneyp - this is a known issue with the Google account and there is nothing you can do. See Transcription problem

[Penneyp]

That is crap. I hope google eventually fixes it. For now i signed into
fitbit using an old acct

[RobinH710]

Since the switch ro the Fitbit Google app my microphone does not work on my Versa 2. I have tried numerous solutions with no luck.  Any ideas?

[Tfboy]

I didn't get a update but I am still suddenly having the same transcription error.

[Guy_]

Hi @RobinH710  - if you switched to using the Google login there is a known issue. You may see transcription error.

If this is not the issue go to the watch Settings and make sure the microphone is on.