Voice replies stopped working on my Versa 2

[Chesney09]

My voice replies no longer seem to be working.   It just keeps showing me the spinning thing and says unable to send. And gives me an option. To retry or cancel. I just got my fitbit versa 2 5 days ago!   My phone is a galaxy s10+.  

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Chesney09, welcome to the Community Forums. Thanks for the details provided in your post and for letting me know the model of your phone linked to your Versa 2, I understand where your concern is coming from. I'll be glad to help you. 

If you haven't done so yet, I'l recommend following these troubleshooting steps: What should I do if my voice assistant doesn't work on my Fitbit smartwatch? 

Let me know how it goes. 

[Chesney09]

I have a galaxy s10+.  It worked perfectly fine up til today?  I have tried restarting the Fitbit andt phone numerous times with no luck.  This is really upsetting. 

[MarreFitbit]

Hey @Chesney09, I appreciate you had followed the tips and recommendations provided above.

Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.