Voice reply to text message not working on Versa 2

[Hdendler]

I have a Versa 2. My microphone doesn't work when I respond to a text message.  have it enabled on both the watch and app. It hasn't worked at all. Need some help. Thanks. 

Moderator Edit: Clarified subject

[SVega]

Mine only worked for about 2 months

[MarreFitbit · Accepted solution]

Hi there, @Hdendler and @SVega. Thanks for sharing the details about the issue with your Versa 2.

Please note the microphone in your watch only turns on when you’re using a feature that requires your voice, such as a voice assistant. The microphone turns off when the voice assistant responds, when you close the voice assistant, or when your watch’s screen turns off.

Fore more information and troubleshooting steps, see: How do I respond to messages with my Fitbit device? and What should I do if my voice assistant doesn't work on my Fitbit smartwatch? 

However, you can try these few troubleshooting steps to see if it will fix what you are experiencing:

1. On the Fitbit app, tap on your profile's icon > Versa 2 > Amazon Alexa and log out.
2. On your phone's settings tap on Apps > Fitbit > Storage > Clear Cache.
3. Go back one screen and tap on force stop.
4. Uninstall and reinstall the Fitbit app.
5. Reboot your phone.

[Hdendler]

My Versa 2 mic doesn't work. It shows it is enabled on both the app and the watch. I am unable to voice text.

[MarreFitbit]

@Hdendler Thanks for following the recommendations I've provided above. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

We hope your issue is solved soon. 

[Xezeelix]

Lmao I think you reached your limits before you even began. Clearly didn't help