Wallet won't accept Santander mastercard debit card-Versa 2

[Stixxy]

Hi... I'm Unable to update my wallet with my new santander debit mastercard. My previous santander debit card was a visa debit and that worked fine. Is anyone getting error message when they try?  

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Stixxy.

Thank you for the information provided.

Our team has just released a new version of the Fitbit app (iOS and Android 3.40.1). For instructions on how to update, please visit this article and open the menu "How do I update the Fitbit app?".

Whether this doesn't help, please provide us with the following information:

- Have you contacted your bank to verify if there is any restriction/limitation with your new debit card?

- Have you verified that your card information has been correctly entered in the Fitbit Wallet?

- What does the error message say? If possible, please attach a screen shot for further investigation.

See you around.

[Jebbiblitzen]

Hi

I am having exactly the same problem with my Versa 3.  I’ve spent 4 hours on the phone to FitBit & my bank & am no further forward.  Did you manage to resolve this issue & if so, how?

best wishes.

[KezzaRed]

Did anybody fix this as I've just tried with my new Santander MasterCard and Fitbit Versa, everything is up to date software and firmware

[Jebbiblitzen]

I’m still waiting for FitBit to get back to me so no joy as yet.

[Yoxvox]

I had a really frustrating time with similar issue. I couldn't add my existing santander debit card at all. Tried everything.

I then looked on my santander app and noticed it had an image of the debit card ( menu, cards) this showed a different card number ending to my current debit card.

My existing card was due to be replaced in 2 months but they had already changed the details.

So when i was trying to add my existing card it never matched the new card details on my account.

New card arrived today  registered without a glitch!!! Banks fault, not fitbit it seems!

[Jes1975]

I don't know if anyone is still struggling with this but I got it to work. Not sure which of 2 things it was as I did not leave a gap between the 2 things

1: remove previous card from fitbit wallet, reboot fitbit, and force stop of fitbit app

2: when presented with prefilled address delete a few characters and then retype them.

Hope this helps someone. 

[EdsonFitbit]

Hello everybody, thank you for visiting the Fitbit Community.

Thank you for sharing the workarounds you performed to resolve issues with the Fitbit Wallet. I'm pretty sure this will help other users experiencing the same problem.

You can also find instructions to resolve issues with Fitbit Pay in this article.

Have a nice day.

[fantasio76]

Same problem here.

Can't add my Santander Mastercard to the app with a fitbit versa 3.

I have tried the 2 steps above and does not work.

I spend also 2 hours with my bank at the phone and they say it is all ok.

Phone (samsung A40) up to date,also the app.

Now waiting for a opened ticket with fitbit.