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Warranty Activate

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‎06-06-2020 02:31

‎06-06-2020 02:31

Dear Fitbit team

 

I would like to activate my warranty but I couldn't find where to do it. I purchased it while I was in London so I could be eligible for 2 years warranty am I?

 

Regards

Panu Payorasisakul

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4 REPLIES 4

‎06-06-2020 03:19

‎06-06-2020 03:19

There's no need to register a warranty - I guess that can tell when you started using the fitbit.

 

In terms of the warranty period they say:

 

"...if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase"

 

Taken from: https://www.fitbit.com/us/legal/returns-and-warranty

 

So, it seems that you need to reside in Europe as well as buy in Europe. Otherwise it's a one year warranty.

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‎06-06-2020 03:29

In response to SteveH

‎06-06-2020 03:29

Hello, I just reviewed my purchase date and I bought it on the 29th of June. Therefore, I still have time to get my warranty and replace my broken Fitbit. Could you please help me how can I do it because the email support is not available anymore.

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‎06-06-2020 03:34

In response to ppayora

‎06-06-2020 03:34

I was surprised to see that the email option is no longer available. I don't know if that's a permanent change or just temporary. I would suggest the live chat service as it's worked well for me before. Note that it's only shown as available when the service is staffed so you may need to try again later if it's not available at the moment: contact.fitbit.com 

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‎06-06-2020 03:38

In response to SteveH

‎06-06-2020 03:38

Thank you for contacting Fitbit.

Thanks for contacting Fitbit Customer Support. In order solve your issue more quickly, we no longer provide assistance by email. For immediate help, please try any of the following options:

 

  • Find answers to common questions on our

    Thank you for contacting Fitbit.
    Thanks for contacting Fitbit Customer Support. In order to solve your issue more quickly, we no longer provide assistance by email. For immediate help, please try any of the following options:

    Find answers to common questions on our Help Site
    For suggestions from other customers, visit our community forum
    Need a band replacement? Try our online claim form
    Contact us by phone or chat. Click here to get connected with an advocate or see our hours of operation.
    Sincerely,
    Fitbit Support

  • For suggestions from other customers, visit our community forum
  • Need a band replacement? Try our online claim form
  • Contact us by phone or chat. Click here to get connected with an advocate or see our hours of operation.

 

Sincerely,
Fitbit Support

 

 

This is what I got when I sent them the email.

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