Warranty Claims

[RebSt]

I just wanted to leave a post to tell you about my warranty claim issue. My watch is 8 months old and the band has broken all of a sudden. I contacted Fitbit, and they offered to send me a new band as a part of the warranty. They could not replace the band with the same one, which I am finding really frustrating, as a part of the warranty should be replaced with the same product. Has anyone else had this problem?

[Rich_Laue]

What problem, what version of the Versa did you purchase? Or which band are you asking about? 

[RebSt]

The band that broke is the black band that comes with the versa when you purchase it. I just thought that there would be plenty in stock as it is the standard one given. 

[Rich_Laue]

I would think so also. I was only asking because Fitbit has special bands for some models and they might be scarce.