Warranty Versa 2

[t-dawg]

I had a Versa for 2 years and 2 days. Somehow 1 day after the warranty expired the device started not working properly. The next day it turned off completely and would turn back on. I contacted customer service and all they could do for me was give me a discount on a new Fitbit. Needless to say I won’t be using that discount as I don’t believe in using a company who does that to customers and I wouldn’t recommend others use this company either. Anyone else experience anything else like this? 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hello,  welcome to the Fitbit Community forums, @t-dawg. 

Thank you for sharing your feedback and that you've been experiencing this inconvenience with your Versa 2 watch.  

It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

Thank you again for taking the time to share your feedback regarding the quality; comments from users are always useful to continue to improving the quality of products and services. 

Have a great day.