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Warranty claims - take forever!

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‎12-31-2020 09:59

‎12-31-2020 09:59

Anyone else completely frustrated with the warranty process?   Sent in a Versa 2 on Nov 28th, and it's now Dec 31 and they still can't verify they received the broken unit, and can't tell me when my new one is going to be sent.  Chat help is useless and keeps telling me it was escalated to the "team", but can't tell me who that is. And you can't talk to the "team", and they can't be bothered to escalate to a manager.

 

Why have a 12-month warranty if you can't deliver a new unit in a timely manner, and with no delivery date in sight?  I've quite literally not had my FitBit so long, I don't even miss it anymore.

 

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‎08-18-2021 14:21

‎08-18-2021 14:21

my tracker has been traveling for almost three weeks and fitbit says they don't have it yet. what kind of shipping label did they send me?? A package to california from the east coast should take 3-4 days. I am thinking that they will send a refurbished item to replace the defective item so I am already a bit disgruntled.   I am not happy with the company and how they treat the customer.

rant over.

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