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Warranty of the Versa

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‎07-25-2019 09:43 - last edited on ‎07-25-2019 17:38 by Fitbit Moderator

‎07-25-2019 09:43 - last edited on ‎07-25-2019 17:38 by Fitbit Moderator

My Versa screen only shows the Fitbit blue dot logo. I tried charging it, resetting it, disconnecting it from my phone and then reconnecting it, everything. This happened the day after I really swam with it for the first time, which you would think would be okay seeing as it has a swim function.  I contacted fitbit and they want to give me 25 percent off a new device. So instead of paying $229 a little over a year ago I get to "only" spend around $175 for a device that will stop working. (many Versas do which I would have seen if I hadn't gotten it right when it came out and had been able tor read reviews.) Shouldn't Fitbit take the loss and replace it? I have had various Fitbits since they came out you would think they would want to keep a loyal customer.

Moderator edit:  updated subject for clarity

 

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‎07-25-2019 17:37 - last edited on ‎09-03-2024 12:22 by Fitbit Moderator

‎07-25-2019 17:37 - last edited on ‎09-03-2024 12:22 by Fitbit Moderator

Hi @NicoleRicci , a warm welcome to the Community! Thank you for sharing your experience and your feedback. I'll be glad to forward it to the right department. 

I just want to jump in shortly and explain something. Fitbit stands behind our products. The warranty offered by us, like by other big brands for electronic devices is for 1 year in the US and 2 years for the EU, Australia and .New Zealand.  We offer also a protection plan, that you can acquire when you purchase your Fitbit device that extends your warranty.  

More about that can be read here. 

As you already mentioned, support already verified your case. If you have any question regarding the outcome, please contact support again, just reply to the last mail they sent you, or have a look at the previously mentioned article. 

Support will be more than glad to  explain you further why the option for the discount was provided. 

Please let me know if you have any other inquiry. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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