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Warranty when purchased from Amazon

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‎08-07-2020 09:11

‎08-07-2020 09:11

My Fitbit screen has gone black and won’t restart after charging and multiple restarts. I purchased it just less than a year ago and want to use the warranty but I bought the Fitbit through Amazon from Fitbit. So I don’t have an order number to use for the return tool. What do I do?

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7 REPLIES 7

‎08-07-2020 09:25

‎08-07-2020 09:25

Hi @Qtdugan  you should be able to check your emails or your Amazon account and get that information. 

 

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help. If you email, please know that each subsequent email will put you at the bottom of the queue, which will cause you to wait longer.

 

USA: call (877) 623-4997 
UK: call 0800 069 8505
INDIA: call 000 800 050 1057  

IRELAND: call 01 691 7502 (country prefix: +353)
If you prefer an online chat or email, then click for contact options
https://help.fitbit.com/?cu=1

Stepping in the U.S.A. since September 2013. Android 14

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‎08-07-2020 09:30

In response to Odyssey13

‎08-07-2020 09:30

I tried using the Order Number listed on amazon but that did not work. In addition, there were other products in that order and they are all under the same Amazon order number. I don’t seem to have a specific Fitbit order number.

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‎08-07-2020 09:33

In response to Qtdugan

‎08-07-2020 09:33

Try contacting Fitbit support at the links above - they can help you.

Stepping in the U.S.A. since September 2013. Android 14

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‎07-29-2021 04:51

‎07-29-2021 04:51

Woah, I have the same problem

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‎07-31-2021 08:25

‎07-31-2021 08:25

Woah, I have the same problem. My Fitbits screen is also just black and won't restart after multiple restarts or charging. It was able to charge when I just bought it. But after one week I have this problem. What could it be? Maybe it's just me doing something wrong? I checked the charging cable - everything works fine (my sister has Fitbit too, so I tested on her device). Previously, I have never had any issues with Amazon's purchases. My latest one is this food scale https://www.amazon.com/Vont-Beautiful-Measurement-Stainless-Batteries/dp/B08SW6F5SZ - works fine even after 6 months. I don't know what happened with Fitbit. Unfortunately, I don't have an order number too...

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‎07-31-2021 08:51

‎07-31-2021 08:51

Mine also went to black screen but while it was charging.  There was a firmware pushed through earlier and now it makes me wonder.  I haven't even had it for a year yet.  I bought it in October 2020. 

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‎07-31-2021 12:19

In response to SunsetRunner

‎07-31-2021 12:19

My Versa Lite recharged after 12 hours finally.  Will see how long it stays charged. 

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