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Was offered a Replacement Versa 2 after FedEx lost mine.

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‎09-23-2021 12:10 - last edited on ‎09-27-2021 14:14 by Fitbit Moderator

‎09-23-2021 12:10 - last edited on ‎09-27-2021 14:14 by Fitbit Moderator

Send my Fitbit Versa 2 for replacement on August 20, because the screen has been separated from the case...
I am extremely disappointed with Fitbit service as well as their products. As of August 31, Fitbit has been aware that FedEx has lost my package. I took several steps with FedEx. I had to get "angry" yesterday for Fitbit finally wake up. And all they have to offer me is a replacement with "express delivery" ?!
I would have hoped for at least a good discount on a Versa 3, or something else ... but no.

I had a Versa which broke after 1 year .... a Versa 2 which broke in the same way 1 year later ... The screen separates from the case.

When this one breaks again, within a year, I will not have garantee at all. You can be sure it will be the last. I will look elsewhere.

 

Moderator edit: format

Moderator edit:  updated subject for clarity

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‎09-27-2021 14:13

‎09-27-2021 14:13

Thank you for visiting the Fitbit Community, @Erimely.

 

I'm sorry to hear about the difficulties you experienced. Thank you for the time you spent trying to get them resolved.

 

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

 

Have a nice day.

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