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Watch & App showing different stats

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‎02-07-2019 10:17

‎02-07-2019 10:17

The app on my phone is showing the correct data, however on my actual watch the sleep stat is from 3 days ago and my days of exercise is showing as only 3 instead of 5 as it is on the app. I've tried restarting, repairing and all the usual stuff. Any suggestions please??

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‎02-07-2019 15:48

‎02-07-2019 15:48

Hi, are you by any chance using a Third Party Clock Face, e.g. one that is not made by Fitbit itself?

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‎02-07-2019 16:55

In response to SunsetRunner

‎02-07-2019 16:55

Hi there. I resolved the issue by uninstalling and reinstalling the app.

Many thanks
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‎10-21-2019 00:20

‎10-21-2019 00:20

Did you ever get this resolved as my wife's Versa is doing exactly the same. The app has the up to date stats but her watch is showing stats from several days ago????

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‎10-21-2019 01:25

In response to Homerhart

‎10-21-2019 01:25

Hi.  I resolved the issue by uninstalling and reinstalling the app on my phone.  After I reinstalled the app, everything worked well.  Good luck!

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