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Watch and app not showing right data of walk and sleep

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‎05-06-2019 19:10 - last edited on ‎05-07-2019 05:04 by Fitbit Moderator

‎05-06-2019 19:10 - last edited on ‎05-07-2019 05:04 by Fitbit Moderator

i have bought a new versa from usa but right know in india . it is not showing right sleeping time and not even right steps walked . can any body help me as all data it is captur6is wrong. i did not walk a lot it si showing 15000 steps and sleep times comes after 2.30 am.

 

 

Moderator edit: updated subject for clarity

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‎05-07-2019 05:03

‎05-07-2019 05:03

@neerusandeep Welcome to our Fitbit Community! Regarding the wrong steps and sleep information that your Fitbit Versa is providing, please make sure that your Fitbit account has the correct time zone in your profile settings. If the time zone is still in "USA", please change it to a time zone that belongs to India so your steps and sleep can be tracked accordingly.

 

Once your time zone is changed, sync your Versa so the change can take effect on your tracker.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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