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Watch band broke- filed claim and haven't heard anything

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‎08-09-2021 10:09

‎08-09-2021 10:09

Hey all!

My Versa2 watch band ripped right by the pin and just flew off when I was teaching Zumba (on my birthday!).  I was thrilled to see that I could submit a claim to get a new watch band so easily. However, it's now been 8 days and I haven't heard anything.  It still says that my claim has been filed but not reviewed.  Anybody know how long this takes?  I'm missing my watch for so many things and would like this new band ASAP! Thanks all!

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‎08-09-2021 11:22

‎08-09-2021 11:22

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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